Shipping & Returns

Shipping Information

Denver’s Best Glass knows you are excited and anxious to receive your new items. We understand the importance of fast, dependable and confidential shipping and work with USPS, UPS and Shipstation to ensure your package arrives promptly. We work to ship your order as quickly as possible, however Denver’s Best Glass cannot guarantee arrival dates or shipping schedules and we do not refund or credit shipping charges for any shipments. Denver’s Best Glass is not responsible for lost or damaged packages, however shipping insurance is included with every package we ship, so you can rest easy!

 Shipping Methods

For fast and reliable shipping, we exclusively ship through USPS Priority Mail and UPS Ground Delivery. Orders received before 12pm MT (Mon-Fri) are usually shipped within 24 hours, however we do reserve the right to take up to 2 business days to process your order before shipping out. The delivery times stated below only reflect the transit time as listed by the shipper and do not include the order processing time. Please note UPS Ground Delivery does not deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sundays and national holidays. Denver’s Best Glass does not ship on Saturday or Sunday.

We ship responsibly and discreetly. We package all of our orders in either standard brown boxes or standard USPS Priority Mail Packaging.   If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS, if required.  All Glass Products are securely double boxed for extra safety.

Shipping Insurance

On every package shipped, Denver’s Best Glass requires shipping insurance. This shipping insurance is provided by Shipstation, and will ensure you are compensated for any lost or damaged items. This option is much more affordable than the standard shipping insurance offered by either UPS or USPS. Shipping insurance will be added to your shipping charge at the time of purchase.

 

Signature Requirement >>> do we want to require a signature on packages or only if customer requests????

**We require a signature release for most orders. If you wish to have the requirement waived, please contact us via email (info@denversbestglass.com) directly after placing your order.  We are not able to waive the signature requirement once your package has shipped.

 

Standard Continental US Ground Delivery Times

Shipping Method Delivery Time Product Weight
UPS Ground 1-6 business Days 70lb limit
USPS Priority Mail 1-3 business Days Less than 7lb

 

USPS Priority Mail – Worldwide Shipping

USPS Priority Mail is the fastest, most reliable shipping method for lightweight products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, Denver’s Best Glass may choose to ship via USPS to ensure faster delivery. Refer to the map below for a detailed estimate of transit time using USPS Priority shipping.

USPS Priority Mail Express orders must be received before 10am MT for next day delivery.
Any Priority Express orders received after 10am MT may be shipped the following business day.

 

 

UPS – US Shipping Only

UPS Ground delivery services take between 1-5 business days to deliver each package. Orders must weigh less than 70lbs to ship using this method.  UPS will not deliver to P.O. Boxes.

 

 

 International Delivery

Denver’s Best Glass will ship your purchase to nearly any location in the world. We provide one International shipping option: USPS.  Shipping charges are determined by the weight and size of your order.

International orders take 2 business days for processing before shipping out.  International Orders can take 4 to 10 days on average to be delivered.

Denver’s Best Glass is not responsible for lost or damaged packages that are shipped international.  Due to the varying Customs/Duties and International Transportation Laws of other countries, we cannot always guarantee safe and secure shipping when shipping outside the United States.

 

Tracking your Package

Once your order has been shipped, you will receive a confirmation email that contains your tracking number and links to track your order online the shipping carrier’s website. Again, we cannot guarantee the delivery time estimates we receive from USPS or UPS.

Once the package leaves our warehouse and has been scanned into the USPS or UPS tracking system, we will do all we can to ensure that it arrives without unnecessary delays. However, Denver’s Best Glass cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of USPS or UPS. Also, it is the customer’s responsibility to provide the correct shipping address. To prevent delay or possibly even additional fees, please provide us with your correct and current address. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or if UPS charges the customer an extra fee.

The USPS or UPS delivery person at his or her discretion may choose to leave the package at the door. Denver’s Best Glass will not take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive and sign for the package when it arrives.

 

FAQ’s

Can I ship my order to another address such as my work address?

Yes, You can choose to ship your order to another address. Just choose “Ship to another Address” during the checkout process. All payment methods allow for shipping to another address except American Express.  Your shipping and billing address must match to use American Express for payment.

Do you ship to P.O. Boxes?

Yes we do – we can ship to any P.O. Box address. USPS only.

Do you ship COD?

NO- we do not ship COD.

How do I calculate my shipping costs?

The easiest way to calculate exact shipping charges is to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option to choose a shipping method before finalizing your order.

 

Holiday Schedule – No Shipping

Orders do not ship on holidays. Please consider that when you are ordering three day, two day, or one day shipping. Any orders placed on the days listed below will not ship out until the next business day

 

 

Return & Exchange Policy 

If your order arrives damaged, please contact Denver’s Best Glass within 24 hours to notify us of the problem. We may request that you return the broken item back to us. We will file a claim with the shipping insurance provider, and let you know how the process of your claim will be handled.

* Any items that have been used and are not in brand new / original condition may not be returned.

*All returns must have the original receipt or invoice

*All product return shipments must include all original internal packing materials, boxes and containers.

*Any online purchases returned in-store must have the order invoice or receipt and government ID.

In order to avoid confusion, if you have any questions concerning products, Shipping or Return/Exchange policies from Denver’s Best Glass, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card or store credit only. Denver’s Best Glass does not provide cash refunds.

 

Restocking Fee

If you wish to Change, Cancel or Return your order, Denver’s Best Glass will require an 18% restocking fee based on the total of your order.

If you wish to Return your order you must pay original shipping and return shipping charges. Items that have been used are not eligible for a refund or exchange.

Any return for a refund may be subject to an 18% restocking fee. This fee may be waived for the following reasons:

  • Defective product
  • Received incorrect product
  • Product was an extra item not ordered

Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.